SOC Supervisor
SOC Supervisor
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors.
About Us
We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
Job Summary
We are seeking an experienced SOC Supervisor to lead the day-to-day operations of our Security Operations Center. This role is responsible for managing SOC personnel, overseeing alert and incident response workflows, ensuring service levels and quality standards are met, and driving continuous operational improvement.
Role & Responsibilities
- Operational Oversight & Incident Handling
+ Oversee daily SOC operations and monitor the health of the alert and ticket queue + Balance workloads across SOC team members to ensure efficient operations + Act as Incident Commander during critical or high-impact security incidents + Lead communications with customers, internal IT teams, and executive stakeholders during major incidents + Ensure the team consistently meets SLAs for triage, response, escalation, and resolution + Remove technical, operational, or cross-functional blockers impacting investigations + Serve as the highest point of operational escalation for the team or shift
