Cyber Client Service Technician - Hybrid (Remote + Customer On‑Site)

Job Description Summary

The C-CST will be the primary GEHC Services face to the customer(s) for all issues related to device cybersecurity. The C-CST will be the primary liaison between the GE HTM service team and the customer’s IT & security department as it relates to the security of medical devices.

Key Responsibilities/ Essential Functions

• Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.
• Works closely with multiple device manufacturers regarding cybersecurity issues.
• Works directly with customer IT and security personnel to implement site cyber security policies.
• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.
• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
• Perform on-time and accurate device level security actions.
• Own customer clinical device security issues from dispatch or identification of issue to resolution.
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.
• Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who can recommend value-added services that will help the customer run their business more efficiently and securely.
• Maintain daily communications with customers without direction.
• Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation.
• Engage with other team members including Biomed engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are always aware of the status of all security related issues.